We ship worldwide
Hi! If you are here it means that you have already placed your order or are about to do so :) anyway we wanted to tell you that we are at your disposal 24/7 through this email: email@example.com / firstname.lastname@example.org (we respond in less than 24 hours) and let you here all the information about our shipments:
1- The Order of your order has been sent to our shipping team and will be on The way as soon as possible. We Ship from Asia which is where the factories of our exclusive products are located.
2- The Approximate delivery time is between 2 - 4 weeks (50 days max)*. We have high demand and we have to constantly replenish the stock. [ Important: For South America and Africa the maximum shipping time is extended to 60 days. ]
|USA||2 - 3 Weeks|
2 - 3 Weeks
2 - 4 Weeks
2 - 3 Weeks
2 - 4 Weeks
|Rest of World||
2 - 4 Weeks
*(Due to the outbreaks of COVID-19, some orders may be delayed, it could take up to 60 days).
3- When you make your order you will receive an email with a link to see all the details of your order. Your tracking code will be available within 2 to 5 days, if after these days your tracking code does not appear on your order page, contact our customer service team so they can provide it to
We want to tell you that if you have any problem with your order you can write to us at: email@example.com / firstname.lastname@example.org, we will answer you in less than 24H. For us the correct customer service in our store is the most important thing. we want to assure you that, if your order does not arrive within the maximum time that we establish on this page, you can contact us at: email@example.com to request your refund or duplicate
(Important: If your order passes by a Customs office we do not take care of the expenses that it carries).
What is the shipping cost?
The shipping is totally free for now.
What happens if my order does not arrive?
Please contact us via email: firstname.lastname@example.org / email@example.com indicating what happened and the number of your order, we will answer in a maximum of 24 hours with a solution to your problem.
If your order is lost or exceeds the shipping time too much, we will always solve your problem with a replacement or a refund, for us the correct customer service in our store is the most important thing.
What happens if my order takes longer than the estimated limit?
If your order is out of the estimated time, please contact us and we will find out where your order is.
What happens if my order takes longer than the maximum limit?
The maximum waiting time is 50 days if after that time your order has not arrived contact us and we will move to the Total refund of the amount you paid for your order.
(Important: For South America and Africa the maximum shipping time is extended to 60 days.)
Yes, in our return policy we establish that you have 30 days since you received the order to request the return.
In This case the article must be in perfect condition, you have to contact us and we will give you the address to which you must send your order (we do not take charge of shipping in this case); As soon as you arrive we will check that you are in perfect condition and then proceed to refund your order.
Products that require direct contact with the skin, and dirt can be trapped therein, cannot be returned, ultimately the customer will be offered a gift card for the amount of their purchase.
What happens if my order comes defective?
You have a 30-day period to notify us of this type of problem. You will have to send us images of those defects to: Info@ameliacareshop.com / firstname.lastname@example.org, as soon as we receive them and check them we will make a full refund of what you paid for that product.
What happens if my order is not what I expected or does not meet the needs that I promised?
You have a 30-day period to notify us of this type of problem. You'll have to explain to us what the problem is, we will verify it and we will proceed to the return of the article and the full amount of the purchase without any problem, 100% guaranteed.